Help
FAQ
How ordering, payment, and delivery work at Roll-Peptide. Nothing here is medical advice.
Ordering
How do I place an order?
Add listings to the cart, open Order, enter shipping details, and send the order. We email the order number and a summary to that inbox. Payment options then stay on that page.
Do I need an account?
No. Checkout works as a guest. After you send the order you get an order number — look it up at Track order with that number and the checkout email. An optional account lets you see every past order, save an address, and view tracking once it is added.
I forgot my password.
Open Account, tap Forgot password, and enter the email on the account. If it matches, we send a reset link that expires in one hour.
Do I need to confirm my age?
Yes. Checkout asks you to confirm you are 18 or older and that the order is for research use only, not a prescription or medical advice.
Can I ask about a listing before I buy?
Send a note with the product and size you want. We reply the same business day.
Payment
What payment methods do you take?
Venmo @travhouse or Cash App $housezn. Use the note from checkout so the payment can be matched.
Will I leave this site to pay?
Venmo and Cash App open in a new tab or via a QR on the Order page. The order page stays open.
When do you start packing?
After the payment is matched to your order. After you send Venmo or Cash App, tap I sent payment on the order page or Track order. This site does not receive a payment confirmation automatically. In-stock orders matched by 2pm Eastern Time ship the same day.
Delivery
How do I track an order?
After checkout you get an order number on the page and in email, with a summary of the order. The cart clears so those items are not waiting on the next visit. Open Track order and enter that number plus the email used on the order. Tap I sent payment after you transfer. When the payment is matched, the order shows Payment received, packing. When it ships, that email also gets carrier and tracking details.
How much is delivery?
$9.99 on item totals at or under $100.00. Free when the item total is over $100.00.
How fast do you ship?
In-stock orders with payment matched by 2pm Eastern Time ship the same day. Inquire if you need a status update.
Do you ship outside the United States?
Checkout only ships to United States addresses. Inquire before paying if you need a shipment elsewhere.
Can the outer box stay unmarked?
Yes. Check unmarked outer box at checkout. The outside of the package will not show the store name.
What if my package is delayed?
Carrier scans can stall for a few days. If tracking has not moved for several days after we mark it shipped, inquire with your order email and we will look it up.
Products
Is this medical advice?
This is product information, not medical advice, and not a prescription. Nothing here diagnoses, treats, cures, or prevents disease. Talk with a licensed clinician before using any peptide or booster.
Are listings tested?
Yes — third-party Janoshik testing. Reports are tied to lots, not to a factory name on this site.
What do Low / Medium / In stock mean?
Those bands come from on-hand units. Sold out means none are listed. Low is a few left, medium is a moderate amount, and in stock means a fuller shelf. Exact counts are not shown. On a sold-out listing you can leave an email for a restock note, and in-stock listings are shown instead.
Can I get a note when something is back in stock?
Yes. Open a sold-out listing and leave an email. When that size is restocked in records, the waitlist is emailed a link to the listing.
How should a vial be stored?
Keep lyophilized vials cool, dry, and away from light until they are used in a lab setting. We do not provide mixing, dosing, or protocol instructions.
What if something arrives damaged or wrong?
Inquire with the order email and photos. Opened research material generally cannot go back into stock. If we have not shipped yet, we can usually cancel or correct the address.